Privacy Policy

1. Who We Are

Horotempus is a watch repair and restoration workshop located at 23 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. We operate this website at horotemp.live to provide information about our services and to allow potential clients to reach us.

For the purposes of Malaysian data protection law, Horotempus is the data controller responsible for personal information submitted through this website.

2. Information We Collect

Information you provide directly

When you use our contact form or send us an enquiry, you may provide:

• Your name
• Your email address
• Your phone number (optional)
• Details about your timepiece and the service you are seeking

Information collected automatically

When you visit this website, our servers and third-party analytics tools may collect certain technical data, including:

• Your IP address (typically stored in anonymised or truncated form)
• Browser type and version
• Pages visited and time spent on each page
• The source through which you arrived at our site (e.g. a search engine)
• Device type and operating system

This information is collected through cookies and similar technologies. Please see Section 5 for more detail.

3. How We Use Information

We use the information you provide solely for the following purposes:

• To respond to your enquiry about our watch servicing or restoration services
• To discuss the condition of your timepiece and provide a service assessment
• To arrange collection, delivery, or workshop appointments where relevant
• To maintain a record of work carried out on your timepiece
• To send you a condition report or invoice related to a completed service

We use automatically collected data to understand how our website is being used so that we can improve its content and structure. This data is reviewed in aggregate form and is not used to identify individual visitors.

We do not use your information for unsolicited marketing, and we will not add you to any mailing list without your express agreement.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service providers: We may use third-party tools such as email platforms or analytics services that process data on our behalf. These providers are required to handle your data in accordance with this policy and applicable law.
• Legal requirements: If required to do so by applicable law, court order, or lawful request from a Malaysian government authority, we may disclose information as necessary.
• Business continuity: In the event that the workshop is transferred to a successor, client records may be transferred as part of that arrangement, with appropriate safeguards in place.

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored in your browser — to support certain functions. We distinguish between the following categories:

• Essential cookies: Required for the website to function, such as remembering your cookie consent preference. These cannot be disabled without affecting core functionality.
• Analytics cookies: Used to collect anonymised data about how visitors use our site (e.g. Google Analytics). These are only set with your consent.
• Marketing cookies: Used to measure the effectiveness of advertising campaigns. These are only set with your consent.

When you first visit our site, a notice will ask for your consent to non-essential cookies. You may withdraw consent at any time by clearing your browser cookies. For more information, see our Cookie Policy.

6. Data Retention

We retain personal information only for as long as reasonably necessary:

• Enquiries that do not result in a service: typically deleted within 12 months of your last communication with us.
• Service records (completed repairs and restorations): retained for up to 7 years for the purpose of warranty correspondence, legal compliance, and quality assurance.
• Analytics data: retained in accordance with the terms of our analytics provider, typically between 14 and 26 months.

When data is no longer required, it is deleted or anonymised.

7. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the processing of your data where consent is the basis for processing
• Request that we cease processing your data for direct marketing purposes (note: we do not conduct direct marketing without prior consent)

To exercise any of these rights, please contact us using the details in Section 11. We will endeavour to respond within 21 days.

8. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. These include secure server configurations, limited internal access to client data, and encrypted communication where applicable.

However, no method of transmission over the internet is entirely without risk. If you have reason to believe that your interaction with us has been compromised, please contact us promptly.

9. Third-Party Links

Our website may contain links to external websites, such as Google Maps. Once you leave our website, this privacy policy no longer applies. We encourage you to read the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. Continued use of our website after any update constitutes acceptance of the revised policy.

If we make significant changes to how we handle personal data, we will make reasonable efforts to bring this to your attention.

11. Contact Us

If you have questions about this policy, wish to exercise your rights, or would like to raise a concern about how your data has been handled, please contact us: